Privacy Policy
At Male Essentials we attach great importance to carefully handling the data we receive from our customers. Just like you, we wouldn't want everyone to have access to our data. Naturally, we do need certain information from you, for example to know where we should deliver your package or to which email address we should send order information.
Our privacy policy below describes in detail how we treat your data and what we use it for.
Data controller.
Male Essentials (maleessentials.co.uk) is responsible for the processing of data as described in this privacy policy.
Application of price policy
Our privacy policy applies to all personal data of individuals who have interacted with us at any time in the past or present. This includes not only webshop visitors, but also customers and business contacts in connection with our domain, maleessentials.co.uk.
Definition of personal data
Personal data includes any data that can be traced back to an individual. This includes, for example, name, address, phone number, and so on. Although these types of data are often directly associated with personal information, data such as IP addresses, order history and surfing behavior also fall under personal data, as it is traceable to individuals.
Processing personal data
We only process personal data of customers who have directly or indirectly interacted with maleessentials.co.uk. This includes individuals who purchase products from us, as well as those who have merely visited our webshop.
We receive this data from you when you visit our webshop, create an account or contact us via the contact form.
We may also obtain information from others who enter your details when you order, for example, if they wish to send you one of our products as a gift. We may also obtain your information from a third party if you have given your consent to that third party.
Reason for using your data
Data for processing your order
When ordering one of our products, we ask you for certain information. This includes your name, e-mail address, delivery and billing address, payment information and phone number.
This information is essential to contact you regarding updates on your order and to send your package to the correct address. Also, these details are needed to possibly maintain contact with you after the delivery of the package, or to facilitate any returns.
This data is required for the performance of the agreement we have made with you.
Data for processing an order from someone else, where your address is the delivery address
It is also possible for someone else to order a product for you. This can happen if you have given this person permission to do so, or if this person wants to surprise you with a gift. With this action, your data are entered, whereby the same principles apply as described above.
Data in your account
Within our system you have the option to create an account, which makes future ordering faster and easier. An account also allows you to review your previous orders and cancel pending orders. For this purpose we collect your name, order and billing address, e-mail address, phone number and order history.
It is important to note that we do not store your payment information. This means that we will not automatically enter your payment information on your next order. This approach minimizes unnecessary storage of your payment information in our database.
If you do not log in for 5 years, your account will be deleted. In addition, successfully completed orders will remain visible in your account for 2 years after purchase. Orders that are not successfully completed will be automatically deleted after 1 month.
Data about your contact with customer service
Our customer service team is available to you 24/7 via our contact form. However, please note that our responses are not continuous. You can also email us directly or send us a message through our active social media channels, namely Instagram and LinkedIn.
We use the information stored in your account to contact you, if necessary, and to make our communications more efficient.
If you contact us through the aforementioned social media channels, we will keep your message for up to 6 months.
Data sharing
We'd like to emphasize that we don't share your information with anyone, so you don't have to worry about that.
Data storage
Your data is stored in our databases, which run on servers within Europe. This is compliant with regulations, as your data must remain within the European Economic Area (EEA). It is important to note that, as previously mentioned, your data will not be shared with others and therefore will not end up with parties outside Europe.
Data security
At Maleessentials.com, we take security extremely seriously, especially when it comes to our customers' data. While we do not collect sensitive information from customers, we understand the importance of privacy and preventing unwanted perusal. That's why we have a specialist on our team who constantly monitors our systems and looks for any vulnerabilities in the software on a daily basis. These are resolved promptly.
It is essential to know that your data can only be accessed by employees for whom it is necessary within the scope of their duties. Moreover, we do not share your data with third parties, which means that the risk of data leakage lies solely with us.
Handling data of children
Our services are not specifically targeted to children. Customers under the age of 18 must have explicit permission from a parent or guardian to use our services.
Your rights
Right to information
You have the right to a clear and understandable explanation of how we handle your personal data and what rights you can exercise in relation to this data. To provide this clarity, we have detailed in this privacy policy what personal data we use and collect from you.
Right of inspection
You have the right to access the information we hold about you at any time. You can request this via our contact form. We will process your request within a maximum of 30 days.
Right of correction
You have the right to have any incorrect, incomplete or outdated personal data we hold corrected. You can make these corrections yourself through your account.
Right to object
You have the right to object to the way we process your data, especially in relation to direct marketing. You can indicate this via our contact form If you no longer wish to receive messages from us. However, this right does not apply to other aspects, as we do not keep records of your browsing and search behavior and similar matters.
Right to limitation
You have the right to request restrictions on the processing of your data. This means that we can keep your data, but not actively use it. However, the application of this right depends on specific circumstances. If you wish to exercise this right, you can indicate this via our contact form. We will then assess whether your situation qualifies for the imposition of such a restriction.
Right to be forgotten/request to delete account
You have the right to request that we delete all of your personal information that we hold. If you make this request, we will delete your account and any related information traceable to you from our databases, unless legal requirements require us to do otherwise.
We reserve the right to refuse this request if, for example, there are outstanding orders or invoices in your name. We may also refuse your request if we are required by law to retain certain information.
Right to file a complaint
You have the right to complain to us about how we handle your data. If you have a complaint, we would like to resolve it with you. So please do not hesitate to contact us via our contact form. If you are still dissatisfied after our help, you can choose to leave a review or take further action. However, we strive to satisfy our customers and hope for a pleasant cooperation for both parties.
Questions?
If you have any questions about our privacy policy, we are here to help you further. Please feel free to contact us at our contact form. We are here to assist you!
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